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Troubleshooting Guide

Can't find what you're looking for? Check this guide for solutions to common issues.

Account & Login​

I forgot my password​

  1. Go to the login page
  2. Click "Forgot Password?"
  3. Enter your email address
  4. Check your email for a password reset link
  5. Click the link and create a new password
  6. Log in with your new password

Email not received?

  • Check your spam/junk folder
  • Wait a few minutes and try again
  • Request a new reset email from the login page

I can't log in to my account​

Check the following:

  • ✅ Email address is correct (case-insensitive)
  • ✅ Password is correct (case-sensitive)
  • ✅ Caps Lock is not on
  • ✅ Your email has been verified (check your inbox for verification email)
  • ✅ Your internet connection is working

Still stuck?

I'm logged out frequently​

This may be due to:

  • Cookie settings in your browser
  • Browser cache clearing
  • Security policy on shared devices

Solution:

  • Make sure cookies are enabled
  • Uncheck "Clear cookies on exit" in browser settings
  • On shared devices, log out manually after each session

Map & Location Issues​

The map won't load​

On Mobile:

  1. Check your internet connection (WiFi or cellular)
  2. Enable GPS/Location Services in device settings
  3. Restart the app
  4. Try toggling airplane mode off/on

On Web:

  1. Refresh the page (Ctrl+R or Cmd+R)
  2. Clear browser cache
  3. Try a different web browser
  4. Disable browser extensions (ad blockers, VPNs)

GPS accuracy is poor​

GPS accuracy depends on:

  • Open sky (away from trees and buildings)
  • Time spent in field (more time = better accuracy)
  • Device GPS quality

Improve accuracy:

  • Stand in an open area away from tall structures
  • Wait 30-60 seconds for GPS to lock
  • Check that GPS is enabled on mobile device
  • Use a GPS booster antenna (optional accessory)

I can't draw field boundaries​

Check:

  • Map has loaded fully (blue/satellite tiles visible)
  • You have permission to edit fields (ask admin)
  • Device has sufficient storage space
  • Internet connection is stable

Try:

  • Zoom in on the field before drawing
  • Use smaller segments (fewer points) for faster drawing
  • Draw the boundary during daylight if on mobile
  • Try drawing on web if mobile is having issues

Scouting Reports​

I can't create a new report​

Make sure:

  • ✅ You have at least one field set up
  • ✅ You have "Scout" permission (ask your admin)
  • ✅ Your app is up to date
  • ✅ You have internet connection

Try:

  • Refresh/reload the app
  • Log out and back in
  • Clear app cache (mobile: Settings → Apps → GroundedAg → Storage → Clear Cache)

Photos won't upload in reports​

On Mobile:

  1. Grant camera and photo library permissions
    • Settings → GroundedAg → Permissions
  2. Check available storage on device
  3. Clear app cache to free space
  4. Use cellular or WiFi (not satellite internet)
  5. Try uploading one photo at a time

On Web:

  1. Check file size (images should be under 10 MB)
  2. Use a supported format (JPG, PNG)
  3. Try a different browser
  4. Disable browser extensions

Report won't save/submit​

This usually means:

  • Missing required fields (field, date, at least one observation)
  • Internet connection lost
  • Session timed out

Fix:

  • Review the error message for missing fields
  • Fill in all required fields (marked with *)
  • Save as draft first, then submit
  • Check internet connection
  • Log out and back in
  • Contact support if error persists

Data & Sync​

My data isn't syncing across devices​

GroundedAg syncs data in real-time when connected:

  1. Check internet connection on both devices
  2. Make sure you're logged in with the same account
  3. Wait 30 seconds for sync to complete
  4. Refresh the app/page
  5. Log out and back in

For mobile:

  • Go to Settings → Check sync status
  • Toggle airplane mode off/on to refresh connection

For web:

  • Refresh the page (Ctrl+R or Cmd+R)
  • Check browser network tab (F12) for connection errors

I see older data instead of latest updates​

  1. Refresh the page/app
    • Web: Ctrl+R or Cmd+R
    • Mobile: Pull-to-refresh (if available) or restart app
  2. Force cache clear
    • Mobile: Settings → Apps → GroundedAg → Storage → Clear Cache
    • Web: DevTools → Application → Clear Site Data
  3. Log out and back in

Performance​

The app is slow or laggy​

On Mobile:

  • Close other apps running in background
  • Reduce map zoom level (if zoomed in too far)
  • Check available device storage (delete old photos if needed)
  • Restart the device
  • Update to the latest app version

On Web:

  • Disable browser extensions
  • Use Chrome or Firefox (best performance)
  • Clear browser cache
  • Reduce number of reports/observations displayed
  • Check internet speed (test at speedtest.net)

Map is slow to pan/zoom​

  • Zoom to a smaller area (too much data slows map)
  • Hide some layers (turn off less important field markers)
  • Close other browser tabs
  • Check internet connection speed

Still Need Help?​

If you can't find a solution here:

📧 Email: support@groundedag.com
🌐 Website: https://groundedag.com/contact
📱 In-App Support: Most screens have a Help or ? button

When contacting support, include:

  • Device type and operating system version
  • App version (Settings → About)
  • Description of the issue
  • Screenshots if possible
  • Steps you've already tried

Video Tutorials​

Troubleshooting walkthroughs for common issues are coming soon!