Frequently Asked Questions
Account & Access
How do I create an account? Open the app or visit the web portal and tap "Sign Up". After entering your details, verify your email before logging in. See Creating Your Account.
I forgot my password. How do I reset it? On the login screen, tap "Forgot Password?", enter your email, and follow the reset link. Check your spam folder if it doesn't arrive within a few minutes.
Can I be part of more than one organization? No — each account belongs to a single organization. If you need access to a different organization's data, that organization's Admin will need to add you as a user there.
How do I add someone to my organization? Your organization's Admin can add users from Settings → Organization → Add User — there's no invite email, the Admin sets the new user's initial password directly. See Team Management.
Fields & Maps
What file formats work for field boundary uploads? Shapefile (.shp/.shx/.dbf), GeoJSON (.geojson), and KML (.kml). See Field Management.
Can I draw a field boundary by hand? Yes — tap "Draw Field" on the map and tap points to create your boundary polygon. See Map Interface.
Can I edit a boundary after it's been saved? Yes. Tap the field on the map, select "Edit Boundary", and drag the corner points to adjust.
My uploaded boundary isn't showing. What do I do? Check that your file uses a standard coordinate system (WGS 84 recommended). If the file is valid and still not appearing, try the web app and contact support.
Scouting Reports
What observation types can I record? Weeds, Insects, Diseases, and General observations — each with their own detail fields.
Can I save a report without submitting it? Yes. Use "Save as Draft" to keep editing later.
Can I edit a report after submitting it? Scouts can edit reports in Draft or In Review status. Once Approved or Complete, only Admins can make changes.
How do I add photos to an observation? Tap "Add Photo" while recording an observation and choose camera or gallery.
Data & Sync
Does the mobile app work offline? Yes. You can create and edit scouting reports without a connection, and they'll sync automatically once you're back online.
My data isn't syncing between devices. Make sure both devices are logged into the same account and have internet. Pull-to-refresh on mobile or refresh the page on web. See Troubleshooting.
Exports & Reports
What export formats are available? PDF only, for now. See Exporting Reports.
Settings & Billing
How do seat licenses work? Agronomist and Scout accounts each use a license from your organization's pool; Grower accounts are free and don't use a license. Purchase and manage licenses from Settings → Licenses. See Billing & Licenses.
How do I update my payment method? Go to Settings → Billing & Payment — this opens Stripe's secure portal in your browser, where you can update your card. Not available on iOS; use a web browser at groundedag.com instead.
Still Need Help?
📧 Email: support@groundedag.com
🌐 Contact: groundedag.com/contact
📱 In-app: Tap the FEEDBACK button in the sidebar